*Return and Refund Policy for LeatherCloth.com*
At LeatherCloth.com, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations. To ensure a hassle-free experience, we have outlined our return and refund policy below:
*1. Returns:*
1.1 Eligibility:
– Items must be unused, in their original condition, and with all tags attached.
– Returns must be initiated within 30 days of the purchase date.
1.2 Return Process:
– Contact our customer service team at [customer_service@leathercloth.com] to initiate the return process.
– Provide your order number, the item(s) you wish to return, and the reason for the return.
1.3 Shipping:
– Customers are responsible for return shipping costs.
– We recommend using a trackable shipping method for returns.
1.4 Inspection and Refund:
– Once we receive the returned items, our team will inspect them.
– Refunds will be processed within 7 business days after the inspection is completed.
*2. Refunds:*
2.1 Refund Method:
– Refunds will be issued to the original payment method used for the purchase.
2.2 Non-Refundable Items:
– Customized or personalized items are non-refundable unless there is a manufacturing defect.
2.3 Partial Refunds:
– In certain cases, a partial refund may be granted if the item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
*3. Exchanges:*
3.1 Product Exchange:
– We currently do not offer direct product exchanges. Customers can return the unwanted item and place a new order.
*4. Defective or Damaged Items:*
4.1 Notification:
– If you receive a defective or damaged item, please contact us within 7 days of receiving the product with photos of the issue.
4.2 Replacement or Refund:
– We will provide a replacement for defective or damaged items, or a refund if a replacement is not available.
*5. Contact Information:*
For any inquiries regarding returns and refunds, please contact our customer service team at [customer_service@leathercloth.com].
Note: This policy is subject to change without notice. Please check the policy on our website for the most up-to-date information.
